Alert upon log in

[futureszone]

Hello NT Support,

for the first time I'm facing a challenge upon log in NT website, whenever I type my credentials and press enter. I receive the following error message:

Alert

WARNING, Your clock is out of sync with the Atomic clock. Please check your computer's time settings and log off and back in after changing.


I don't receive this error message on desktop platform or mobile app!


I'm not living in USA, so what is this illogical error and what is the solution? I have never faced such error at any website before!!


looking forward to hear from you.


Best Wishes

[NinjaTrader_LuisH]

Hello futureszone ,

Thank you for using NinjaTrader.

This can typically happen when your computer's clock does not match the Windows server definitions; since the NinjaTrader website relies on this, you will get this error message until it is resolved.


Please use the steps below to change/check your Time Zone and sync the PC clock:

• Shutdown NinjaTrader
• Right-click the clock in the lower right corner of your desktop
• Select Adjust date/time
• For Windows 10 click 'Date, Time, and regional formatting' -> Then click 'Additional date, time, and regional settings' -> then click 'Set the time and date'
• Select the 'Internet Time' tab at the top
• Set the server to time.nist.gov and then click Update.
• If the message that appears says successful your PC clock should now be updated.
• If not, select a different server from the Server: drop-down and try again (repeat until one of the servers is successful)

After updating the PC clock, please restart NinjaTrader, then right-click the chart and select Reload All Historical Data.


Please let us know if there's anything else we can assist with.

[futureszone]

Hi Luis

thanks for the feedback, the issue is on ninjatrader website.

i applied the above steps then logged in the website the error message disappeared but i still can't have access to my dashboard, it directs me to open account page !! when i click back to my dashboard it repeats to open account page !

[NinjaTrader_LuisH]

futureszone ,

Thank you for your response.

Please email us at platformsupport@ninjatrader[dot]com and our support team will be able to assist further.


We look forward to hearing back from you.

[futureszone]

alright just did it now thanks.