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A Window Randomly Crashes on Startup

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    A Window Randomly Crashes on Startup

    I load several windows on startup. Randomly, one window will open blank. The ticker symbol dropdown states "Select", instead of showing the previous symbol, and the time period always becomes 1 minute. If I select a symbol from the dropdown, it won't load, and I receive the error message that at least one data source must be selected, and this chart has none.
    If I then load a symbol from the window dropdown, it's accepted, and I can restore the window from a template.
    As I mentioned at the top, the window affected is random. This happens on about 80% of starts.
    Any thoughts?

    #2
    Hello,

    Thanks for posting.


    The next time this happens with your workspace, could you please send us a copy of your log and trace files? You can do this by going to the Control Center-> Help-> Email Support. Please ensure 'Log and Trace Files' is checked to include these files. This is checked by default.

    Please include a link to this forum thread and reference the following ticket number in the body of the email: 04196667 ATTN: Drew

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