Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

A Window Randomly Crashes on Startup

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    A Window Randomly Crashes on Startup

    I load several windows on startup. Randomly, one window will open blank. The ticker symbol dropdown states "Select", instead of showing the previous symbol, and the time period always becomes 1 minute. If I select a symbol from the dropdown, it won't load, and I receive the error message that at least one data source must be selected, and this chart has none.
    If I then load a symbol from the window dropdown, it's accepted, and I can restore the window from a template.
    As I mentioned at the top, the window affected is random. This happens on about 80% of starts.
    Any thoughts?

    #2
    Hello,

    Thanks for posting.


    The next time this happens with your workspace, could you please send us a copy of your log and trace files? You can do this by going to the Control Center-> Help-> Email Support. Please ensure 'Log and Trace Files' is checked to include these files. This is checked by default.

    Please include a link to this forum thread and reference the following ticket number in the body of the email: 04196667 ATTN: Drew

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by CaptainJack, 05-29-2026, 05:09 AM
    0 responses
    411 views
    0 likes
    Last Post CaptainJack  
    Started by CaptainJack, 05-29-2026, 12:02 AM
    0 responses
    272 views
    0 likes
    Last Post CaptainJack  
    Started by charlesugo_1, 05-26-2026, 05:03 PM
    0 responses
    232 views
    1 like
    Last Post charlesugo_1  
    Started by DannyP96, 05-18-2026, 02:38 PM
    1 response
    318 views
    0 likes
    Last Post NinjaTrader_ChelseaB  
    Started by CarlTrading, 05-11-2026, 05:56 AM
    0 responses
    280 views
    0 likes
    Last Post CarlTrading  
    Working...
    X