error message

[helpwanted]

hello, I downloaded the latest version of ninja trader but now Im getting an ERROR message before I can login, it states (UNABLE TO OPEN LOG FILE) I then tried to download the previous version an it is still happening. Can you help please

[NinjaTrader_ChelseaB]

Hello helpwanted,

There may be another application locking these files.

Please restart the computer and rerun the installer for 8.0.1.7.

https://account.ninjatrader.com/download

Does the error still occur?

[helpwanted]

once I turned off windows defender it worked

[helpwanted]

please help when logging out of my ninja platform its says I have a open order but I didnt make one nor Is there on on my platform. can some one please show me how to find and close this order. please help.

[NinjaTrader_ChelseaB]

Hello helpwanted,

Are you seeing any working or accepted orders on the Orders tab of the Control Center?