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    #1

    error message

    hello, I downloaded the latest version of ninja trader but now Im getting an ERROR message before I can login, it states (UNABLE TO OPEN LOG FILE) I then tried to download the previous version an it is still happening. Can you help please
    Tags: None
    #2
    Hello helpwanted,

    There may be another application locking these files.

    Please restart the computer and rerun the installer for 8.0.1.7.
    NinjaTrader
    https://account.ninjatrader.com/download
    NinjaTrader Client Dashboard


    Does the error still occur?
    Chelsea B.NinjaTrader Customer Service

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      #3
      once I turned off windows defender it worked

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        #4
        please help when logging out of my ninja platform its says I have a open order but I didnt make one nor Is there on on my platform. can some one please show me how to find and close this order. please help.

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          #5
          Hello helpwanted,

          Are you seeing any working or accepted orders on the Orders tab of the Control Center?
          Chelsea B.NinjaTrader Customer Service

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