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**honest-trader** · 06-25-2021, 10:50 AM

Hi i have noticed on Simulator and Live on many trades there is lag in filling orders in LIVE account. Many trades have ended in losses even after seeing the profit change to green but doesnt get filled and then the target is missed. How do i escalate this?

**NinjaTrader_ChelseaB** · 06-27-2021, 02:24 PM

Hello honest-trader,

You would contact your broker. Live orders fill on the exchange and from your brokerage.

Sim101 orders fill with the Simulation engine and uses volume to simulate place in line.

**honest-trader** · 06-28-2021, 01:38 AM

Hi CHelsea

Broker is Ninjatrader

**NinjaTrader_ChelseaB** · 06-28-2021, 07:27 AM

Hello honest-trader,

The NinjaTrader Brokerage can be reached at brokeragesupport [at] ninjatrader [dot] com.

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https://ninjatrader.com/ContactUs

If you have any questions, concerns or feedback, or want to open an account, we're here to help. Click here to find the appropriate contact for your needs!

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