Chart is missing data on some currencies

[roope]

My chart is missing data even when i have set 2010-2017 data to load

Here is screenshot of it https://gyazo.com/763877cc14abd32a5e79a7fe49dd44ef

[NinjaTrader_PatrickH]

Hello roope,

Thank you for your post.

Depending on who you are connected to the availability of data may vary. Who are you connected to for Forex data? This is displayed by green on lower left corner of the Control Center window.

I look forward to your response.

[roope]

Hello and, i am connected with FXCM

[NinjaTrader_PatrickH]

Hello roope,

Thank you for your response.

Please go to Tools > Account Connections > select your FXCM connection > Edit > Next > set the 'Historical Data' option to 'Use NinjaTrader servers' > Next > Next > Finish. Then restart NinjaTrader.

Please let me know if this corrects the missing data or if you are already on the NinjaTrader Historical Servers.

[roope]

I were already on ninjatrader historical servers and it didn't work

[NinjaTrader_PatrickH]

Hello roope,

Thank you for your response.

Please clear your cache in NinjaTrader with the instructions below and advise if the same behavior is seen.

• Shut down NinjaTrader.
• Open the Documents > NinjaTrader 7 > db folder.
• Delete the sub-folder named 'cache'.
• Restart NinjaTrader and test.

[roope]

Thank you, but still the same, https://gyazo.com/c502c823779e21d14dccb579a45df36d

that one small candle seems having 5 months data on it as you can see from these screenshots. https://gyazo.com/ce6ccde21f6b5d3ec041e7937d683cbf

thank you.

[NinjaTrader_PatrickH]

Hello roope,

Thank you for your response.

I would like to schedule a support call with you. Please send a note to platformsupport[at]ninjatrader[dot]com with 'ATTN: Patrick H' in the subject line and a reference to this thread in the body of the email along with the following information.

• A phone number where you can be reached
• A time window where I can call you (please include a time zone) our regular support hours

I look forward to your response.