Connection lost to Historical Data Server and Crash

[JerryWar]

I just rebooted got this message and Crash

2016-12-07 19:56:30:220 NinjaTrader.Gui.ControlCenter.OnConnectionStatus: Status=Connected
2016-12-07 19:56:30:478 Cbi.Instrument.RequestBars (to Provider): instrument='CL 01-17' from='12/07/2016 19:00:00' to='12/07/2016 23:59:59' period='1 Tick'
2016-12-07 19:56:31:258 Cbi.Instrument.RequestBars (to Provider): instrument='CL 01-17' from='12/07/2016 19:00:00' to='12/07/2016 23:59:59' period='1 Tick'
2016-12-07 19:56:31:556 Cbi.Instrument.RequestBars (to Provider): instrument='CL 01-17' from='12/07/2016 19:00:00' to='12/07/2016 23:59:59' period='1 Tick'
2016-12-07 20:03:39:345 Cbi.Instrument.RequestBars (to Provider): instrument='CL 01-17' from='12/07/2016 19:00:00' to='12/07/2016 23:59:59' period='1 Tick'
2016-12-07 20:03:39:720 Cbi.Instrument.RequestBars (to Provider): instrument='CL 01-17' from='12/07/2016 19:00:00' to='12/07/2016 23:59:59' period='1 Tick'
2016-12-07 20:03:39:720 Cbi.Instrument.RequestBars (to Provider): instrument='CL 01-17' from='12/07/2016 19:00:00' to='12/07/2016 23:59:59' period='1 Tick'
2016-12-07 20:03:42:062 Cbi.Instrument.RequestBars (to Provider): instrument='CL 01-17' from='12/07/2016 20:00:00' to='12/07/2016 23:59:59' period='1 Tick'
2016-12-07 20:06:10:782 ERROR: Connection lost to the NinjaTrader Historical Data Server: hds-us-001.ninjatrader.com

[NinjaTrader_DrewO]

Hello,

Thanks for posting.

I'm happy to look into the connection items and crashing behavior. Please send me your log and trace files from within the platform so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please also enter "ATTN: Drew" in the body of the email.

[JerryWar]

Oopps , all gone, I uninstalled and reinstalled and somehow wiped out the wrong settings file.
this was my third reinstall today.

[NinjaTrader_DrewO]

Hello JerryWar,

Not a problem, but I would only be able to speak on the connection errors. When these errors appear, I recommend restarting the PC, modem, and router. If these errors appear frequently, I recommend reaching out to the ISP in use for further information.