Time on charts not same as time on my system

[sesplin]

My time on charts is one hour off the time on my computer system. Almost like it didn't adjust for going off dst. How/where can I fix this.

Thanks

[NinjaTrader_PatrickG]

What time zone is your PC clock set to?

What time zone is selected in NinjaTrader in the Control Center > Tools > Options > General?

[sesplin]

Hi Patrick.,

My timezone on the computer is set to MST( -7 GMT). It is the same on NT 8.

[NinjaTrader_PatrickG]

Which time is incorrect? Your PC clock or NinjaTrader? Does this occur on a new chart window?

[sesplin]

NT8 is wrong. off by one hour..

Yes, it is the same on a new chart.

[NinjaTrader_PatrickG]

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 1609902 ATTN Patrick G

Please also include a link to this forum thread.

[tradercruz]

Was this issue resolved?

Im having the same problem switching NT8 to PST . The candle that prints on my 60 min chart is 45 mins ahead of my local time. Also my tick chart time doesn't correlate to the 60 min chart.

ex. 6:00 local time
60 min candle being printed is labeled 6:45

[NinjaTrader_PatrickG]

The internal ticket number for sepslin's inquiry is 1611124. However, I did not receive a response after sending my initial troubleshooting steps. I have resent them to him.

Keep in mind that NinjaTrader charts timestamp the data with the closing time. For example, a 60 minute bar with a timestamp of 1PM has the date from 12:00PM to 12:59PM within,

I would recommend following the same steps which I recommended to sepslin.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 1609902 ATTN Patrick G

Please also include a link to this forum thread.

[tradercruz]

I'm currently on a trial version, testing platforms to see which best suits my needs. Can i still send you that info even though I'm on a trial account?

[NinjaTrader_PatrickG]

We provide the same level of support for all users whether or not you are a paying client

[tradercruz]

Thats EXCELLENT!

I've forwarded you what you requested.

Thanks