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NT Frozen

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    NT Frozen

    when open ninja trader as soon I start loading the chart it get frozen, try to closed and do not do anything , need to force to close, I installed and installed many times, still have the same problem.

    #2
    Hello luna0074,


    Thank you for posting on the NinjaTrader forums.


    Please forward your request to our Technical Support team at clientservices@ninjatrader[dot]com. Include your Log and Trace files using the instructions below.
    1. Press the "Windows Key + E" on your keyboard to open the Windows File Explorer.
    2. Go to Documents/NinjaTrader
    3. Left-click on the "log" folder to highlight it.
    4. Right-click and select "Compress to ZIP file"
    5. Repeat steps 3 and 4 with the "trace" folder
    6. Send these .zip files as attachments to your email response.


    Thank you! We look forward to assisting further.

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