I can't import an add-on in NT8

[cryp2morrow]

Hello,

When I try to import an add-on in NT8 I keep getting an error (see screenshot attached).

I tried the solution given for a similar problem in this post, but I keep getting the same error.

Does anyone know how to resolve this issue ?

I thank you all by advance for any help.

Cheers from France

[NinjaTrader_ChristopherJ]

Hello cryp2morrow,

Thank you for posting.

So I may look into this further please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) A copy of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as an attachment in your email
• Once complete, you can delete these compressed folders.

[cryp2morrow]

I just did everything you recommended, thank you so much for helping me so quickly, you're awesome.

I hope you'll find easily a solution.

Good luck !

Cheers !!