Can't log in

[benJephunneh]

What's the rationale for making it so I can't use NT unless I login? You're eventually going to force us into a subscription service, I'm guessing?

[artvandelay123]

not being able to even use charts offline is just unacceptable. is there a way to use the platform offline without logging in?

are we not allowed to do homework on our charts over the weekend?

[Skifree]

no heads up was a nice move

[Leeroy_Jenkins]

not being able to even use charts offline is just unacceptable

that's the biggest issue with NT8.1 imho. NT8.0 or 7 could work without internet/data feed for days. Workaround with keeping NT open all the time just to avoid another unscheduled maintenance is unacceptable.

[brucerobinson]

Notwithstanding the forced log in debacle generating significant bad will, eventually NT added a Service Status page (only in response to User pressure, & that other service providers offer), and now we have planned maintenance but don’t plan to put the Notification on the Service Status BEFOREHAND resulting in this here and hours of wasted customers’ time (something NT demonstrates continual disdain toward imho)
Proper Planning Prevents P**s-poor Performance….

[Bundy76]

not being able to even use charts offline is just unacceptable. is there a way to use the platform offline without logging in?

are we not allowed to do homework on our charts over the weekend?

Really bad having it behave this way.

I've just installed on a new machine because the last one is failing and I can't get in for the important setting up my environment and indicators etc.

[Dentinp]

I am able to login now.

[FutureMillionaire2413]

now getting this error message

[BarzTrading]

now getting this error message

That doesn't seem related to a login issue. Consider opening a new topic in the forum to get NinjaTrader help.

Your trading hours templates are kept in [Documents]\NinjaTrader 8\templates\TradingHours. Go see if you have an extra copy of one of the files in that folder.

Here are some of the trading hours template files related to your error message that I have in my folder and my NT loads fine.

[NinjaTrader_Clayton]

Hello Everyone,

Thank you for reaching out to us.

We sincerely apologize for any inconvenience caused by the recent weekend maintenance.

We understand the importance of seamless communication and clarity, and as part of our commitment to improving your experience, we will be implementing more proactive notifications, including website banners, to better inform you of such events in the future.

Thank you for your understanding and patience as we work to enhance our service.


As for FutureMillionaire2413 , this is a result of Duplicate files on your PC as BarzTrading suggested and is NOT related to this forum thread.

• To resolve this behavior:
  • Close NinjaTrader
  • Go to the Documents Folder > NinjaTrader 8 > templates > Risk, click and drag this folder and drop it on your desktop
  • Now, reopen NinjaTrader and test if the error continues, if yes, you may need to do this for the "TradingHours" and "Commission" folders as well.
  • If you look at the error, it will specify either duplicate Risk, Trading Hours, and/or Commission templates. That is what lets us know which folder to pull out.
  • After pulling the folders out, reopen NinjaTrader and these messages should be gone.
• If you still have further questions after the steps above, please create a New Forum Post, or write into NinjaTrader support directly using the Help > Email Support button.

Please let us know if we may provide any further assistance.