Please Help

[NinjaTrader_Erick]

Hello kidpoker007 ,

Thank you for your messsage.

This would indicate the cause of the issue is a 3rd party script or is isolated to that previous workspace.

If you are able to Open the platform in Safe mode, I would actually recommend you try rebuilding this workspace from new.

While in Safe Mode, please go to Workspaces -> New

Now name this new workspace a name of your choosing.

Please open a new chart with no custom bar types/indicators/templates on this new workspace.

Now Go up to Workspaces again and click "Save"

Now go to the X on the Main Control center and Close the platform.

(It will not ask you to save again before closing, that why we just manually saved)

Now launch the platform in Regular mode once again and this new workspace will open and hopefully, there will be no crashing.

Then please try to start customizing this workspace and test for issues.


You can also try restoring your workspace from an older save using the 'Restore workspace' feature for working version of the workspace from a previous save date:
Complete the following steps to use the "Restore workspace" feature:

1. Navigate to Tools -> Database Management
2. Select "Restore workspace"
3. Select Restore to be directed to the location of the recovery workspaces
4. Workspaces will be organized in folders with the same name as the workspace
5. Double click the folder of the workspace you want to recover and then select the recovery file with the date/time that you want to recover. You'll want to select a file larger than 1kb from the available options.

Below I have provided a link to the Restore Workspaces section of our help guide:

• https://ninjatrader.com/support/helpGuides/nt8/en-us/index.html?database_operations.htm#Restoreworkspac e

If this does not work, then I would recommend rebuilding the workspace from scratch.

Please let us know if you have any questions.

[kidpoker007]

If I try this wil lall my Apex stuff be in there still like the License and all my accounts?

[kidpoker007]

Hello kidpoker007,

Thank you for reaching out.

Just to confirm, are you able to open NinjaTrader 8 Desktop at all?

Or is the platform not launching whatsoever?

If you are able to get into the platform:

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

I now can't even use the safe mode, not sure what to do now.....I've lost all access to Ninja Trader...keeps saying to use 64 bit which I have on my desk top which use to work perfectly until it wouldn't open anymore ..then I started using the safe mode for last several months now I get a popup with saying I need to use the 64 nit....I used iton yesterday the 10/25/24 and now it will no longer open....I'm at my wits end...How can I send files to Ninja If I can't even opne it anymore?
Thx
Ken

[kidpoker007]

So I took a screeshot of what happens when I try and access my non safe mode NT bit hopefully you can enlarge it to view and maybe give you some clues on how I can fix this because I want to trade on Monday 10.28.24

[NinjaTrader_Erick]

Hello kidpoker007,

Thank you for your post.

Your screenshot is letting us know 2 things.

1) You are using an obsolete version of NinjaTrader. You should not have 2 icons any more, we retired that type of installation last year. All of our downloads are 64 bit by default. You should only have 1 icon, even if you are using the previous 8.0 version.

2) You installed your platform on OneDrive. The error you are receiving is letting you know that OneDrive is stopping NinjaTrader from accessing its own files.


OneDrive troubleshooting can get messy.

So the first thing I would advise, is that you update your platform to 8.0.28.0 (you do not need to update to the very latest version if you do not wish to, as seeing the version you are on, it could be too much of a change/different system for the setup or scripts you may have.

To update to the latest version of NinjaTrader Desktop please follow the steps below.

• Login into the NinjaTrader Account Dashboard
• If necessary, please create a login ("account") by creating an Username and Password and verifying your email address.
• Click "Download" in the bottom left-hand corner of the sidebar
• Next select "Download" in the "Most Recent Release" Window in the main screen
• Next you can either pick the latest release, or the previous release 8.0.28.0 found on the right hand side of the page and click Download.
• Once the installation had downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.
  • Note: You may need to locate this in your "Downloads" folder in a Windows File Explorer

If after updating your platform, you still get the same error message at launch:

NinjaTrader Desktop contains diagnostic files allowing our support representatives to quickly troubleshoot unexpected errors and behavior in the most efficient manner. Please follow the steps below to send them to our team:

1. Hit the "Windows Key + E" on your keyboard to open the Windows File Explorer.
2. Go to Documents/NinjaTrader
3. Left-click on the "log" folder to highlight it.
4. Right-click and select "Compress to ZIP file"
5. Repeat steps 3 and 4 with the "trace" folder
6. Send these .zip files as attachments to your email response.

An in-depth screenshot walkthrough of this process may be found here in our Help Center - How Do I Send Log and Trace Diagnostic Files to NinjaTrader?

***Please make sure you do not post those folder here, and instead send them to

[email protected]

And we will proceed with helping you through that line of communication.

Thank you in advance. We look forward to assisting you further.