Please Help

[kidpoker007]

I don't know why I cant use the normal version anymore...please help I need access again to my trade copier

[NinjaTrader_Erick]

Hello kidpoker007,

Thank you for reaching out.

Just to confirm, are you able to open NinjaTrader 8 Desktop at all?

Or is the platform not launching whatsoever?

If you are able to get into the platform:

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[kidpoker007]

So If i click on the normal icon on my desk top the Ninja logo comes up where it says live trading and sim trading but it just sits there...nothing comes up

[NinjaTrader_Erick]

Hello kidpoker007 ,

Thank you for your message.

If you have a Live account with NinjaTrader Brokerage, you can click Live and the platform will open.

If you do not, you can always click Simulation and the platform will continue to open.

If you are clicking Simulation and nothing is happening:

To resolve this, I would advise you try to reset your UI file:

-Shut down NinjaTrader 8
-Go to Documents -> NinjaTrader 8 -> UI.xml
-Highlight the UI.xml file -> Right Click -> Rename -> OldUI.xml





Then try to launch NT8 Desktop once again.

If it still will not launch, additionally run a platform repair.

To complete a repair, do the following:

• Shut down NinjaTrader 8
• Go to your computer's Control Panel > Programs & Features (Note: search for 'Control Panel' to find it within the Windows Start Menu. This will be a different window than the Settings page)
• Left-click once on NinjaTrader 8 > select 'Repair' above the list of available programs
• Restart the platform after it finishes repairing, and test for this behavior again.
• Here is a video I made for your reference.https://www.screencast.com/t/5RH7MjuaQiG

Please me know the results of this test. I look forward to your response.

[kidpoker007]

I'm trading though Apex prop firm using their lic. not on the sim acct...this is such BS...what did NT do to make so I can only open up in safe mode and now I can't use trade copier

[NinjaTrader_Erick]

Hello kidpoker007,

Thank you for your post.

If you are using Apex, you would need to click "Simulation" for the platform to open.

You would would need to add your Apex connection.

In the latest version of NinjaTrader, to set up multiple connections, you would need to enable "Multi Provider Mode" and then configure the connection.

Once the platform is open, go to "Tools" -> Options -> and make sure that the "Multi Providers" option is enabled.

Please visit the following link which explains how to enable Multi Provider Mode in NinjaTrader Desktop.

https://support.ninjatrader.com/s/article/How-To-Enable-Multi-Provider-on-NinjaTrader-Desktop?language=en_US

Also make sure to go to Tools, and uncheck "global simulation mode" if it is checked.

Then you can go to Connections -> configure, and add the connection for your evaluation account.


Are you certain your platform is in Safe Mode?

You may then verify you are in Safe Mode by going to Help -> About.

If you are, you just need to close the platform and then launch from the regular Icon:




If you are still having general issues with the platform and would like us to investigate:

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[kidpoker007]

you have no clue what I'm talking about

[kidpoker007]

Can someone call me?

[kidpoker007]

I've been using NT for over 2 years never had this issue

[NinjaTrader_Erick]

Hello kidpoker007,

Apologies, I am only going off of the information you have given me.

No, unfortunately, you are on the Forums, so we do not do calls here.

You can write into [email protected] if you want to request a call from there.

Or, better yet, if you are able to open the platform at all, you can send in your files as instructed previously, so we can then get a better idea of what is going on with your platform.

Let us know if you have any other questions.

[kidpoker007]

Hello kidpoker007 ,

Thank you for your message.

If you have a Live account with NinjaTrader Brokerage, you can click Live and the platform will open.

If you do not, you can always click Simulation and the platform will continue to open.

If you are clicking Simulation and nothing is happening:

To resolve this, I would advise you try to reset your UI file:

-Shut down NinjaTrader 8
-Go to Documents -> NinjaTrader 8 -> UI.xml
-Highlight the UI.xml file -> Right Click -> Rename -> OldUI.xml





Then try to launch NT8 Desktop once again.

If it still will not launch, additionally run a platform repair.

To complete a repair, do the following:

• Shut down NinjaTrader 8
• Go to your computer's Control Panel > Programs & Features (Note: search for 'Control Panel' to find it within the Windows Start Menu. This will be a different window than the Settings page)
• Left-click once on NinjaTrader 8 > select 'Repair' above the list of available programs
• Restart the platform after it finishes repairing, and test for this behavior again.
• Here is a video I made for your reference.https://www.screencast.com/t/5RH7MjuaQiG

Please me know the results of this test. I look forward to your response.

So I went into control center and hardware and did rerpair but the when I click the logo comes up and says copyinh custom asembiles but it's just sitting there....the platform won't actually load damit

[kidpoker007]

Hello kidpoker007,

Apologies, I am only going off of the information you have given me.

No, unfortunately, you are on the Forums, so we do not do calls here.

You can write into [email protected] if you want to request a call from there.

Or, better yet, if you are able to open the platform at all, you can send in your files as instructed previously, so we can then get a better idea of what is going on with you.

Let us know if you have any other questions.

Since I can only open in safe mode can I still send files from safe mode?
Thx
Ken

[kidpoker007]

Since I can only open in safe mode can I still send files from safe mode?
Thx
Ken

[kidpoker007]

Hello kidpoker007,

Thank you for your post.

If you are using Apex, you would need to click "Simulation" for the platform to open.

You would would need to add your Apex connection.

In the latest version of NinjaTrader, to set up multiple connections, you would need to enable "Multi Provider Mode" and then configure the connection.

Once the platform is open, go to "Tools" -> Options -> and make sure that the "Multi Providers" option is enabled.

Please visit the following link which explains how to enable Multi Provider Mode in NinjaTrader Desktop.

https://support.ninjatrader.com/s/article/How-To-Enable-Multi-Provider-on-NinjaTrader-Desktop?language=en_US

Also make sure to go to Tools, and uncheck "global simulation mode" if it is checked.

Then you can go to Connections -> configure, and add the connection for your evaluation account.


Are you certain your platform is in Safe Mode?

You may then verify you are in Safe Mode by going to Help -> About.

If you are, you just need to close the platform and then launch from the regular Icon:




If you are still having general issues with the platform and would like us to investigate:

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

I checked Global communication and its not checked
Ken

[kidpoker007]

Hello kidpoker007,

Thank you for reaching out.

Just to confirm, are you able to open NinjaTrader 8 Desktop at all?

Or is the platform not launching whatsoever?

If you are able to get into the platform:

Please send in your log and trace files so that we may look more into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

I can only open and login though safe mode....