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Chart Locked

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    Chart Locked

    Hello, For the past 2 days I have been having this issue with my NQ locking for no reason I can see. When I try and delete the chart I get this error. How can I prevent this from happening?​

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    #2
    Hello mmenigma,


    Thank you for posting on the NinjaTrader forums!


    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open the 'Windows File Explorer' then navigate to, "Documents" > 'NinjaTrader 8' folder
    • Right-click on the 'log' and 'trace' folders and select Send To > Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.


    Thank you.​​

    Comment


      #3
      trying to upload but the zip file is 7,665KB which your system says is too big to upload.
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      Comment


        #4
        Ok, sent to support via email.

        Comment

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