Web platform not loading correctly

Majik69

Junior Member

Join Date: Jun 2024

Posts: 4
#1

Web platform not loading correctly

08-21-2024, 05:30 PM

I've tried accessing the web platform on my laptop and my Zfold phone and the window loads but no candles and no price action. Any ideas what could be causing it?
Tags: None
jabowery

Junior Member

Join Date: Dec 2020

Posts: 24
#2

08-21-2024, 05:46 PM

No live market data access? Is it a demo account?
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Majik69

Junior Member

Join Date: Jun 2024

Posts: 4
#3

08-21-2024, 05:58 PM

I logged in with my Apex account like usual
Comment
Majik69

Junior Member

Join Date: Jun 2024

Posts: 4
#4

08-21-2024, 06:15 PM

Resolved, the Wi-Fi I was connected to was blocking it from loading.
Comment
NinjaTrader_LuisH

NinjaTrader Customer Service

Join Date: Jun 2022

Posts: 1001
#5

08-22-2024, 06:26 AM

Hello,

Thank you for your post on the NinjaTrader forums.

Thank you for sharing your troubleshooting process, please reach out if you have anything else we can assist with!

Thank you.
Comment

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