Order rejected first time trading NT live account

[Vilavani]

Hey,

I've recently signed up on NT and setup my account with a small 56$ deposit for testing before depositing more. The account page says "Live account is active. You're all set! Start trading"

But when I try to place an order, it gives me the error indicated on the attached screenshot. In this case it is a 1 micro order on NQ.

I have used NT charts before via Tradovate so it shouldn't be a user problem. Just my first time using a NT account for live trading. What am I missing? A broker connection? Too small account balance?

And what is the best way to contact support in these matters if they need to check my account directly?

Thanks.

[NinjaTrader_ChristopherJ]

Hello Vilavani,

Thank you for posting.

So we may look into the specific reason for the order being rejected please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance.

[Vilavani]

Thanks, submitted the help request.

[Vilavani]

In fact, the AI email assistant sort of provided me with a good solution to check the order rejection reason which states it was a margin issue. That should be easy to fix by depositing some more. Thanks!