Missing Accounts in Trade Performance tab

[James Cowart]

Hello. Ive just started using Trade Performance in the NT8 desktop app and Im having some trouble. If I select the filter icon, there is only my live Ninjatrader account listed. On my accounts page, Ive got my live account, my sim account, and multiple Apex Trader accounts. Ive also tried signing in with my NT credentials and my Apex credentials. Is there an issue with the system or am I doing something wrong?
Thanks
James C

[NinjaTrader_Eduardo]

Hello James Cowart ,

Thank you for your post.

I'm happy to check into this with you if you would please email us at Support [AT] NinjaTrader [DOT] com. In your message, please include a link to this forum thread and a message 'ATTN Eduardo'. Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[kramnor2001]

This has been going on for years. They never fixed it. After you email support, all they tell you is create a new workspace. That works but it needs to be fixed other than having to start all over with a new workspace.

[Grover71]

This continues to be a problem NT will not address or they don't know how to fix it. I've tried to research this many times and nobody has a solution other than resetting your entire workspace which is a pain in the you know what.

Do better NT!

[bpolc]

For those googling with same issues - These steps fixed for me: https://forum.ninjatrader.com/forum/...e-and-accounts

[Grover71]

Just tried to do that an still doesn't show the accounts from all connected brokers. I can trade on all accounts but the reports are junk and not reliable.

[NinjaTrader_Clayton]

Hello Grover71,

Thank you for the message.

If an account is not showing after following the steps below, this would mean the account is not being sent through the connection signal in the first place.

1. Please follow the steps below to update to the most recent version of NinjaTrader 8, version 8.1.4.2:

• Login into your NinjaTrader Account Dashboard
• Click "Download" in the bottom left-hand corner of the sidebar
• Select "Download" in the "Most Recent Release" section
• Once the installation is downloaded, ensure any previous version of NinjaTrader is closed before running the installation package.

2. After updating, please use the following steps to rename the database file so NinjaTrader automatically creates a new one:

• Close NinjaTrader
• Go to Documents folder > NinjaTrader 8 > db > NinjaTrader.sqlite, right-click on this file and select 'Rename' and change the name to "NinjaTrader Old.sqlite" and then click off of it anywhere to save the name change
  • Please click here for a video demonstration of how to rename the Database file

3.After completing the update and renaming the database, you can log into the platform using the same username and password as your NinjaTrader Account Dashboard.

• Note: Updating NinjaTrader Desktop will not affect any custom configurations, workspaces, or add-ons.
• A visual walkthrough of the update process may be found here in our Help Center.

From here, if the account is still not showing once connected, then it isn't being sent by the provider and you would want to reach out to them directly to verify that it is active.


If you are using a Tradovate-based Account, Evaluation account, or Prop Firm Account, this should show within the NinjaTrader platform, but you can also review those performance statistics using the online Reports:

• How to access your Account Reports
• If it is a Live/Funded account:
  • How to Access Your Daily and Monthly Account Statements

If it is a Rithmic-based account, it is best to review your account performance from the R|Trader Pro platform as that is using the same technology and system that your evaluation providers are using to evaluate those accounts.

• If you need further information on how to find this in R|Trader Pro, please ask the Evaluation/Prop firm provider directly.

If you are still having trouble with your connections or accounts showing after the information above, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.