Missing Accounts in Trade Performance tab

[James Cowart]

Hello. Ive just started using Trade Performance in the NT8 desktop app and Im having some trouble. If I select the filter icon, there is only my live Ninjatrader account listed. On my accounts page, Ive got my live account, my sim account, and multiple Apex Trader accounts. Ive also tried signing in with my NT credentials and my Apex credentials. Is there an issue with the system or am I doing something wrong?
Thanks
James C

[NinjaTrader_Eduardo]

Hello James Cowart ,

Thank you for your post.

I'm happy to check into this with you if you would please email us at Support [AT] NinjaTrader [DOT] com. In your message, please include a link to this forum thread and a message 'ATTN Eduardo'. Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[kramnor2001]

This has been going on for years. They never fixed it. After you email support, all they tell you is create a new workspace. That works but it needs to be fixed other than having to start all over with a new workspace.