Yellow Circle on connection

[sofortune]

I am trying to connect to Bulenox account, i have followed all of their instructions and i still only have a yellow circle when trying to connect. It uses a rithmic connection. They have instructed me to uncheck market plug in.

They have told me all my configuration is correct and to contact NT, although i don't think it is a NT issue, is there any reason you think this may happen?

[NinjaTrader_Erick]

Hello sofortune ,

Thank you for reaching out.

If your Rithmic account is active and your credentials are correct, you will be able to connect using the steps below.

Please follow these instructions step by step:

1. First, you will need to completely remove the Bulenox-Rithmic connection from your platform.

- Go to the Connections menu--> select Configure--> Under the "Configured Menu" highlight the Rithmic connection-> click on Remove/Remove --> Apply--> OK

- Shut down NinjaTrader 8

2. Now set up your RTrader Pro.

Rithmic Trader Pro should be running and connected before the "Rithmic for my NinjaTrader Brokerage" connection will be successful within NinjaTrader.

Please follow these steps:

• Download R|Trader Pro (if you have not yet done so)
  • http://yyy3.rithmic.com/?page_id=16
• Open R|Trader Pro and enter your credentials into the 'Orders' user ID and password fields a
• Click on 'Login'
• Here is a screenshot of how it should be set up: https://www.screencast.com/t/dKpL2mFiSWRG
• Open a TraderDashboard once inside, if you do not see a listed account, then that means Bulenox has not finished setting up the account (and It would not connect within NT8 as well if this is the case)

You would run Rtrader and then try to connect within NinjaTrader 8.

3. Now Open NT8 once again, go to Connections -> configure -> and you are going to add the Rithmic for NinjaTrader Brokerage connection once more.

*This time, put in your Bulenox username and Password (No Spaces), and DO NOT check the "Plugin for mode for market data" box.

*In your Rithmic for NinjaTrader Brokerage connection configuration, make sure to select the "System" as"Rithmic Paper Trading (Chicago)"

Now click Apply -> OK -> return to Connections and click on the one you just created again to try to connect.

Please let us know the results of this, and let us know if you have any other questions.

[sofortune]

Hello,

I have followed the instructions exactly. I can see all my information in rTrader and it is connected. This is my NT configuration. Any ideas why the connection remains yellow?

[NinjaTrader_Erick]

Hello sofortune,

If the connection remains yellow, this would then point to an issue with the network path.

Please check for software such as (corporate) firewalls, spyware and anti-virus software that could be blocking NinjaTrader.
In some cases the modem/router has built-in software that prevents the connection to be established.
It is common with a software update, for Windows Defender to block the app again, so please make sure exceptions for NT8 are added to any anti-virus or firewall you may have.

To resolve this, I recommend the following steps (test for the issue after each step):

• Restart your modem and (if applicable) router
• Restart your PC
• Also, ensure that your computer is not turning off your Network Adapter to conserve power:
  • Restart NinjaTrader
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If you are using a VPN, please turn it off and try connecting again.
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for these folders:
  • C:\Users\<your username>\Documents\NinjaTrader 8
  • C:\Program Files \NinjaTrader 8
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

Please let me know if you are still experiencing the same after following these steps.

[sofortune]

Hello,

I Have tried all the steps and it is not working.

I have multiple other prop firms connected without issue.

Actually i found when i check the plugin checkbox it works, but I know this is not correct. Also I have another rithmic account that i run on rtrader which requires plugin, so i can't run both instances with plugin on. I am not sure why this is not working when plugin is unchecked.

I inquired with Bulenox about this, and they said it is a NT issue as the account is working and showing correctly in Rithmic.

[NinjaTrader_Erick]

Hello sofortune,

Thank you your message.

This Rithmic account would have been set up by Bulenox.

If it only works with Plugin mode enabled, then it was set up in this manner. We have seen evaluation services specify if plugin mode is needed or not for their accounts, and we go by the instructions they indicate.

You and I are in agreement, as far as I know, Bulenox accounts should not need plugin mode. My suspicion is that there is a backend Rithmic system setting that needs to be reviewed by Bulenox.

Because as far a NinjaTrader is concerned, if you are able to get a successful connection within NT8, whether it is with plugin mode is not really dicatated by the platform, rather the account.


Also please note that plugin or not, you can only run 1 active Rithmic connection at time within NT8. So even if one is using plugin already, you would have to disconnect it before you try to connect to the other Rithmic account.


If you would like NT to continue investigating this case, we would want to review your platform files, in the off chance we find pertinent info that could possibly be contributing to this issue.

If so, please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[sofortune]

I have contacted bulenox and they are saying there's nothing wrong with my setup on their back end. Could we try to look furuther into this? What information do you need? Thanks

[sofortune]

Hello, I wanted to follow up on this, as Bulenox is saying theres nothing wrong on their side and i need to be able to connect without market data plugin on. Is there anything further we could investigate?

[NinjaTrader_Erick]

Hello sofortune

If you would like NT to continue investigating this case, we would want to review your platform files, in the off chance we find pertinent info that could possibly be contributing to this issue.

If so, please send in your log and trace files so that we may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Make sure to categorize your request at the top.

Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

If you could also provide a screenshot of what you are seeing, that would be appreciated.

Thanks in advance, we look forward to helping resolve this issue for you.

[ajgoodhouse]

Hey,
is there a solution to this?
I have exactly the same issue, it started yesterday. Before, everything was fine.
Bulenox says its NT, NT says its Bulenox. No idea what to do.

edit: i have seen more people on discord with the same problem, all since yesterday

[rafacabrera]

Hi,

Same problem, started yesterday only with bulenox connection, others works fine.

Bulenox say is NT problem.

Any solution?

[NinjaTrader_Jason]

Hello ajgoodhouse and rafacabrera,

If you are still unable to connect when markets trade again, please send me your log and trace files, so I can investigate.

• Go to Control Center-->Help-->Email Support
• Set the To field to Platform Technical Support
• Enter "Att Jason, 04407070" in the "Subject" field
• Under 'Please enter any information that you feel will help us resolve your inquiry', please enter some text.
• Make sure 'Log and trace files' is enabled
• Click Send

[hsiewdass]

I am trying to connect to Bulenox account, i have followed all of their instructions and i still only have a yellow circle when trying to connect. It uses a rithmic connection. They have instructed me to uncheck market plug in.

They have told me all my configuration is correct and to contact NT, although i don't think it is a NT issue, is there any reason you think this may happen?

I might founded a solution!!!

I connected my account on rithmic(RTrader Pro) and market data activated and then i try to connect on my NT8 and it worked!!! Give it a try and let me know

1.- Connect your account on RTrader Pro with market data ON and plugins ON
2.- Connect your account on NT.
3.- That's it!!!

[FOKS_444]

I might founded a solution!!!

I connected my account on rithmic(RTrader Pro) and market data activated and then i try to connect on my NT8 and it worked!!! Give it a try and let me know

1.- Connect your account on RTrader Pro with market data ON and plugins ON
2.- Connect your account on NT.
3.- That's it!!!

I'm glad it worked out for you ))))) I have the same yellow circles only with IRONBEAM account connection to Ninja desktop, but your variant doesn't work. The error is clearly on Ninja's side, but they don't fix the multi-broker disaster. My connection broke with open futures positions, for example....

[NinjaTrader_Jason]

Hello FOKS_444,

Can you please send us your log and trace files from within NinjaTrader Desktop so we can investigate.

• Go to Control Center-->Help-->Email Support
• Set the To field to Platform Technical Support
• Under 'Please enter any information that you feel will help us resolve your inquiry', please enter some text that explains the issue you experience.
• Make sure 'Log and trace files' is enabled
• Click Send