Yellow Circle on connection

[FOKS_444]

thanks for the reply ))) log and trace files sent

[FOKS_444]

Hello. I have yellow circles again when connecting Ninja desktop and IRONBEAM account. But now I can tell you the reason for this glitch.... I left unclosed two positions this: 1 ES mini 500 and 10 MES mini 500 for clearing time. Under the right conditions I decided to close both positions. First of all I closed 1 ES mini 500. The contract closed. But when I closed 1 ES mini 500 Ninja desktop stopped responding to commands to close the second position which is 10 MES mini 500. I had to urgently call IRONBEAM trade desk to close the blocked position. It was scary and a huge stress (((
Currently Ninja desktop does not connect to Continuum and no account information is visible. Please fix this error it is very dangerous.

[NinjaTrader_Jason]

Hello FOKS_444,

Can you please send us your log and trace files again (post #16), so we can investigate why you can't connect to your Ironbeam/Continuum connection in NinjaTrader Desktop.

[FOKS_444]

Hello FOKS_444,

Can you please send us your log and trace files again (post #16), so we can investigate why you can't connect to your Ironbeam/Continuum connection in NinjaTrader Desktop.

I send log and trace files.
The terminal was working fine. The desktop crashed after closing the position - 1 contract, which went through clearing. Now Ninja desktop does not connect to Continuum - no quotes and no account information. One contract still managed to close, but then the desktop did not respond to the trade buttons from the chart. I had to close the position via IRONBEAM trade desk. The last time I wrote about it was the same. Unfortunately, the desktop connected to Continuum only after the next clearing. Now it seems to be the same story and sequence.

when I disconnect the desktop, a warning appears that there is an open position - although all positions have been closed by a trade desk specialist.

LIVE connection works normally, quotes are received and candlesticks are drawn.

[FOKS_444]

Hello. The connection was restored on its own 24 hours after the failure. The reason for the failure is now confirmed and clear - it is to stay with the position while clearing. There's a weak link there. Please fix the cause of these failures. In the first case, I followed all the recommendations for restoring the connection that support sent me, up to a complete reinstallation of NT8. Then these recommendations did not help. In the current case of failure I did not do anything as it is very time consuming and the connection was restored also by myself I think when all calculations were made inside the system.