postion indicator

[Barry Milan]

Hi
You kindly programed a PositionDisplayIndicator for me because I couldn't read the price. It has stopped working on my main computer Ninjatrader V 8.1.2.1 64-bit. It still works on my second computer Ninjatrader which has V 8.1.1.7 64-bit. The sim still works on my main computer but when I switch to my account it shows nothing but zeros. Have you any idea of the problem? Could the newer version have a conflict?
Thanks.

[NinjaTrader_Manfred]

Hello Barry Milan,

Thank you very much for your post.

We have recently released a new NinjaTrader version, NinjaTrader 8.1.3.0. Could you test whether this still occurs after the update?

For further information on how to update NinjaTrader, you may visit the link below for steps on how to update to the latest version of NinjaTrader Desktop.

Note: Updating NinjaTrader Desktop will not affect any custom configurations, workspaces, or add-ons.

How Do I Update to the Latest Version of NinjaTrader Desktop?

I look forward to your reply!

[Barry Milan]

Updated still no luck. Just printing zeros. The P/L on the right in the program works and postionindicator on my other PC works but not my main PC. It doesn't make sense.

[NinjaTrader_Manfred]

Hello Barry Milan,

Thank you very much for your reply.

Could you send us your log & trace files? We can then take a closer look at the reported error.

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief note in the message referring to this post.

Thank you in advance, I look forward to your email!

[Barry Milan]

Sent the trace files. They could not find anything wrong with the software. They said I should debug the indicator. The indicator is working fine on my other computer so i doubt it's an inductor bug problem. Any clues where I should go from here?

[NinjaTrader_Manfred]

Hello Barry Milan,

Could you send me the case number you've received?

I would like to take a closer look at the files myself to see if we have any further suggestions.

Thank you in advance, I look forward to your reply!

[Barry Milan]

The case number is Case: #04370382. I installed the indicator on my laptop and it is working perfectly. So I have two computers where i works and two that don't. This is really a strange problem.

If all else fails I will try a clean install on the weekend.

[NinjaTrader_Manfred]

Hello Barry Milan,

Thank you very much for your reply.

As the colleague currently working on this case is Jesse, our Engineering Support Team Lead, I would suggest waiting for his follow-up once he is back in the office tomorrow.

As Jesse has a very deep understanding of how third-party scripts render information and has developed or modified many scripts himself, he should be able to track this issue down and assist you better than our more platform-focused technical support team can.

Of course, please don't hesitate to let me know if we may be of any further assistance in the meantime!

[Barry Milan]

Thanks for your efforts in trying to solve my problem. I seem to have solved it by deleting the db files. It is now working.