I have had the following issue all day 3/19. It states, "An error occurred while sending the request". I have deleted the desktop app multiple times and reinstalled using a direct download from ninjatrader but still unable to login. Username and password work on webpage version.
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Hello kingej,
Can you please rename the Config.xml file and check if the issue persists.
This will remove created connections, references to 3rd party add-ons and the Skin setting will revert back to default.- Reboot your computer
- Navigate to the Documents-->NinjaTrader 8 folder
- Left click the Config.xml file first so it is selected
- Right click the Config.xml file and select Rename
- Rename the Config.xml file to ConfigOld.xml
JasonNinjaTrader Customer Service
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