Unable to login in to Ninjatrader

[kingej]

I have had the following issue all day 3/19. It states, "An error occurred while sending the request". I have deleted the desktop app multiple times and reinstalled using a direct download from ninjatrader but still unable to login. Username and password work on webpage version.

[NinjaTrader_Jason]

Hello kingej,

Can you please rename the Config.xml file and check if the issue persists.

This will remove created connections, references to 3rd party add-ons and the Skin setting will revert back to default.

• Reboot your computer
• Navigate to the Documents-->NinjaTrader 8 folder
• Left click the Config.xml file first so it is selected
• Right click the Config.xml file and select Rename
• Rename the Config.xml file to ConfigOld.xml

Start NinjaTrader Desktop and check if you are able to login.