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Hello Luis,
I closed Ninja Trader, deletet all old Logs, database and cache folder and restartet Ninja Trader with the same issue.
The log has no interesting entries.
Here is the full log file:
2024-03-13 09:05:40:207|2|4|Session Break (Version 8.1.2.1)
2024-03-13 09:05:56:705|1|4|Global simulation mode disabled
2024-03-13 09:06:22:919|1|4|Vendor assembly 'Newtonsoft.Json' version='13.0.0.0' loaded.
2024-03-13 09:06:24:762|1|4|Automated trading disabled
2024-03-13 09:06:24:779|1|2|Using IS (is-us-nt-006.ninjatrader.com/31658)
2024-03-13 09:06:25:004|1|32|Order entry hot keys disabled
2024-03-13 09:06:25:005|1|4|Auto close enabled=False
2024-03-13 09:06:26:816|1|4|Restoring workspace 'dev'...
2024-03-13 09:06:35:225|1|2|My NinjaTrader: Primary connection=Connecting, Price feed=Connecting
2024-03-13 09:06:36:886|1|2|My NinjaTrader: Primary connection=Connected, Price feed=Connected
2024-03-13 09:06:37:076|1|2|Time to auto close position='00:00:00', Enabled=False
2024-03-13 09:06:37:078|1|2|Using HDS (hds-us-nt-011.ninjatrader.com/31655)
2024-03-13 09:15:09:941|1|4|Instrument with delayed data has been detected: 'CT 05-24'
As I said many people have the same issue. The error must be on your side.
We only subscribed to the CME bundle, not the ICE. However, we have always received delayed ICE data. But not anymore.
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Hello Bobin ,
Thank you for the update.
I am confident that we can assist further in the request you have submitted. In the off chance that you haven't already, please use the instructions in my previous response to get your Log and Trace files over to our technical support team.
Thank you! We look forward to assisting further.Luis H.NinjaTrader Customer Service
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Historical ICE data has been dead since Friday close 3/9/24. I spoke with a guy from the trade desk, who knew all about the problem and said it is system wide. He said it is some sort of data gremlin between NT and ICE. The people answering support emails seem clueless about the issue (asking for log & trace files, suggesting you upgrade software, reboot your machine, etc.). Meanwhile, today marks 4 days of no ICE data. The trade desk informed me that NT IT people are "working on it" but could give me no date or time when it will be resolved. An entire week of no data seems both ridiculously absurd for a firm involved in futures trading, and yet entirely possible. As of noon CST on Thurs 3/14/24 the problem is not resolved.
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Originally posted by 308006 View PostHistorical ICE data has been dead since Friday close 3/9/24. I spoke with a guy from the trade desk, who knew all about the problem and said it is system wide. He said it is some sort of data gremlin between NT and ICE. The people answering support emails seem clueless about the issue (asking for log & trace files, suggesting you upgrade software, reboot your machine, etc.). Meanwhile, today marks 4 days of no ICE data. The trade desk informed me that NT IT people are "working on it" but could give me no date or time when it will be resolved. An entire week of no data seems both ridiculously absurd for a firm involved in futures trading, and yet entirely possible. As of noon CST on Thurs 3/14/24 the problem is not resolved.
Thank you very much for letting us know!
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Hello all,
I apologize for the miscommunication here, currently there is an issue with ICE data on our historical data servers. At this time users will be unable to download historical data for instruments traded on the ICE exchange when utilizing NinjaTrader's historical data servers. We are currently working with our data provider on a solution but at this time we do not have an estimated time table.Ryan S.NinjaTrader Customer Service
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