No ICE market data

[Bobin]

Me and a lot of other people can't load ICE markets since this week.
We use the Ninja Trader market connection.

[NinjaTrader_LuisH]

Hello Bobin,

Thank you for using NinjaTrader.

Could you please email your log and trace files from your platform so we can take a closer look?


To do this please go to Help > Email Support. (Log and Trace files will be attached by default.)


Thank you in advance!

[Bobin]

Hello Luis,
I closed Ninja Trader, deletet all old Logs, database and cache folder and restartet Ninja Trader with the same issue.
The log has no interesting entries.

Here is the full log file:

2024-03-13 09:05:40:207|2|4|Session Break (Version 8.1.2.1)
2024-03-13 09:05:56:705|1|4|Global simulation mode disabled
2024-03-13 09:06:22:919|1|4|Vendor assembly 'Newtonsoft.Json' version='13.0.0.0' loaded.
2024-03-13 09:06:24:762|1|4|Automated trading disabled
2024-03-13 09:06:24:779|1|2|Using IS (is-us-nt-006.ninjatrader.com/31658)
2024-03-13 09:06:25:004|1|32|Order entry hot keys disabled
2024-03-13 09:06:25:005|1|4|Auto close enabled=False
2024-03-13 09:06:26:816|1|4|Restoring workspace 'dev'...
2024-03-13 09:06:35:225|1|2|My NinjaTrader: Primary connection=Connecting, Price feed=Connecting
2024-03-13 09:06:36:886|1|2|My NinjaTrader: Primary connection=Connected, Price feed=Connected
2024-03-13 09:06:37:076|1|2|Time to auto close position='00:00:00', Enabled=False
2024-03-13 09:06:37:078|1|2|Using HDS (hds-us-nt-011.ninjatrader.com/31655)
2024-03-13 09:15:09:941|1|4|Instrument with delayed data has been detected: 'CT 05-24'


As I said many people have the same issue. The error must be on your side.
We only subscribed to the CME bundle, not the ICE. However, we have always received delayed ICE data. But not anymore.

[NinjaTrader_LuisH]

Hello Bobin ,


Thank you for the update.

I am confident that we can assist further in the request you have submitted. In the off chance that you haven't already, please use the instructions in my previous response to get your Log and Trace files over to our technical support team.


Thank you! We look forward to assisting further.

[ImrichV]

Hello, I have same problem, exactly like described by this man. Please do something, this is ridiculous.

[Bobin]

@ Ninja Support, I am sure somebody in your test team will have a test user available with CME Bundle only.
Just test it. You won't be able to load ICE data, e.g. cotton.
No reason for me to submit any files because the error is not on my end.

[308006]

Historical ICE data has been dead since Friday close 3/9/24. I spoke with a guy from the trade desk, who knew all about the problem and said it is system wide. He said it is some sort of data gremlin between NT and ICE. The people answering support emails seem clueless about the issue (asking for log & trace files, suggesting you upgrade software, reboot your machine, etc.). Meanwhile, today marks 4 days of no ICE data. The trade desk informed me that NT IT people are "working on it" but could give me no date or time when it will be resolved. An entire week of no data seems both ridiculously absurd for a firm involved in futures trading, and yet entirely possible. As of noon CST on Thurs 3/14/24 the problem is not resolved.

[ImrichV]

As of noon CST on Thurs 3/14/24 the problem is not resolved.

I can confirm this, from my side still no change as well.

[Bobin]

Historical ICE data has been dead since Friday close 3/9/24. I spoke with a guy from the trade desk, who knew all about the problem and said it is system wide. He said it is some sort of data gremlin between NT and ICE. The people answering support emails seem clueless about the issue (asking for log & trace files, suggesting you upgrade software, reboot your machine, etc.). Meanwhile, today marks 4 days of no ICE data. The trade desk informed me that NT IT people are "working on it" but could give me no date or time when it will be resolved. An entire week of no data seems both ridiculously absurd for a firm involved in futures trading, and yet entirely possible. As of noon CST on Thurs 3/14/24 the problem is not resolved.

Totally aggree.
Thank you very much for letting us know!

[rickesh]

oh my god I thought I was alone on this. Tried refreshing Brent and Dollar index but no luck. I dont rely on these charts for live data but I do occasionally refresh them. Should be sorted out ASAP!!!

[Bobin]

How long does it take to fix this problem???
It has now been two weeks without ICE data!
This is just ridiculous.
This is catastrophic for everyone who has no alternatives.

[Bobin]

3 weeks without ICE data.

[NinjaTrader_RyanS]

Hello all,

I apologize for the miscommunication here, currently there is an issue with ICE data on our historical data servers. At this time users will be unable to download historical data for instruments traded on the ICE exchange when utilizing NinjaTrader's historical data servers. We are currently working with our data provider on a solution but at this time we do not have an estimated time table.

[Bobin]

4 weeks without ICE data.

[rickesh]

4 weeks without ICE data.

For a charting and market analytics service this is getting ridiculous.