NinjaTrader Desktop will not open

[joswmcda]

Can we please get an ETA on resolution or a workaround for this? This is costing all of us opportunity here.

[RizkiBusiness]

I missed on a 37 pt trade on NQ because of this non-sense. At least give google login users a backup method. I know it is working for others who sign in through UN/PW only.

[Jontrades23]

Google sign-in works on mobile version. *shrugs*

[Jerdro]

Still isn't working as of 10:23AM ET

[RizkiBusiness]

Google sign-in works on mobile version. *shrugs*

But it doesn't show my account for funded account through rithmic. SMH

[rayko]

I've just Logged in successfully using my Google ID.

[NinjaTrader_BrandonH]

Hello,

Thanks for your notes.

The Development team has implemented a fix for this matter and Google-sign in has been restored.

Please restart NinjaTrader 8 and you should be able to sign on with Google.

If you encounter any issues, please write in to support[at]ninjatrader[dot]com, and the NinjaTrader Support team will be happy to provide further assistance.

[RizkiBusiness]

I've just Logged in successfully using my Google ID.

Thanks. good thing i was refreshing this. i was able to log in. they need to give us a backup route. looking through their forum this has happened before.

[YliApru]

I was able to login both with Google and UN/PW; but account doesn't show up. It's also painfully slow.

I went through the process of creating a PW and now don't know if the reason is the same or a new one I introduced by adding the PW option. I get a dialog box with the message

Live: Unable to connect to the remote server (Logon Failed)

[NinjaTrader_BrandonH]

Hello YliApru,

Thanks for your notes.

Please write in to support[at]ninjatrader[dot]com and attach your log and trace files to your email by following the steps below.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

The NinjaTrader Support team will be happy to investigate this matter and provide further assistance.

[Hexades]

When I click on live account it asks me to create an account via ninja trader.... I'm with Apex, how do I find my propfirm ???

[NinjaTrader_BrandonH]

Hello Hexades,

Thanks for your notes.

For account-related questions, please write in to support[at]ninjatrader[dot]com with a brief description of your inquiry and one of our NinjaTrader Support technicians will be happy to assist you.