Charts not updating since market open

[rene69851]

My chart is not picking up the data, but data is coming in. It is not drawing my candlestick chart. What's happening.

[NinjaTrader_Clayton]

Hello rene69851,

Thank you for the message.

Please perform the following test:

• Go to the Control Center > New > Chart
• Select the ES 03-24
• Make it a 1-minute chart
• Set the 'Days to load' to 5
• Make sure 'Template' in the top-right corner is set to < None >
• Set the Time frame > Trading hours > To "Default 24x7"
• Click OK to make the chart
  • Does this chart load in as expected?
  • Is this chart moving?
  • If you open the Chart Trader panel, does it show values for the Ask and Bid quotes or just 0's?
    • If this chart is working as expected, how is it different from the other ones?

If the Test chart did not load in or isn't moving, please take a screenshot of the entire chart and include it in your response.

• If you are unsure of how to take a screenshot, I recommend using the Windows Snipping tool.
  • Click on the Windows Icon at the bottom of your screen and type the word "Snip"
  • Click on the Snipping tool, click New, then click and drag around the area you want to screenshot
  • Click File > Save As > Save the screenshot where you can find it
    • Please click here for a video demonstration

Please let us know if we may provide any further assistance.