Chatbot Useless - 2FA Email Never Gets Sent - No way to open support ticket

[TallTim]

I'm more than a little annoyed. Attempting to login via the website. NT Client is logged in fine and recieving data, etc...

Tried to login, have 2FA enabled - great, send me an email. Never arrives. Checked spam, blah blah blah. My confirmation statements arrive just fine. Try the chatbot, it suggests a bunch of non-relevant topics, try to open a ticket, it continues to happily babble on about topics I don't care about. Tried to enter "bad answer" to perhaps evoke a response that is useful, but keeps giving me the same information.

So now I'm trying this - would love to know how I'm supposed to get in touch with you short of making a phone call to the emergency trading support number.

Live account, fully funded, been with you for a good amount of time. What is going on over there?

[backtester831]

Have you tried emailing [email protected]?

[NinjaTrader_Manfred]

Hello TallTim,

Thank you very much for your post.

If you encounter any issues connecting, please contact us directly at [email protected].

If you are using NinjaTrader Desktop, you can also reach us by clicking on Help > Email Support.

I hope for your understanding that we would not be able to assist with brokerage- or account-related items directly on our public forum. To ensure the account owner is authenticated, we would require an email from the registered address directly, we can then best assist you further.

Thank you in advance, I look forward to your email!

[TallTim]

Okay, thought there was a more direct method than composing an email, some live-ticketing, but I suppose not. I'll try it since I have no other recourse.

[NinjaTrader_Manfred]

Hello TallTim,

During our regular office hours, you may also reach us via live chat and telephone.

For any technical issues, contacting us through the platform automatically includes your log files, allowing our technicians to assist you faster.

For a full list of contact methods, please visit the following address: https://ninjatrader.com/contact-us/

We look forward to your message!

[TallTim]

Doing the email support thing, and the first thing suggested was to turn off 2FA, except I can't get into my account, lol.

Then they suggested clearing cache/cookes, which I did, and the 2FA email got sent, now I'm faced with a choice between auth app or hardware key - both of which are not set up.

So now I'm in limbo after responding to a support ticket, and I'm still not able to get into my account.

You could say I'm a bit annoyed.

Guess I'll attempt the 1-800 number, but honestly I don't understand after changing absolutely nothing about my side, this is happening. NT Desktop client continues to operate, thankfully.