Simulation account not showing in Accounts tab

[Red_70]

I created a simulation account that is not appearing in my Accounts tab. When I try to again create a a simulation account of the same name, I get this error:




I closed and reopened NinjaTrader and I also rebooted my PC, but neither action solved the problem. How can I get this simulation account to appear in my Accounts tab?

[NinjaTrader_LuisH]

Hello Red_70

Thank you for posting on the NinjaTrader forums.

We advise that you use the instructions below to reset the NinjaTrader database.

• Disconnect NinjaTrader from any open connections via Connections > Disconnect
• From the NinjaTrader Control Center window select the menu Tools > Database Management
• Press "Reset DB"
• Check Historical Orders to remove historical orders
• Check Historical Trades to remove historical trades
• Press the "Reset" button

Please let us know if we may be of further assistance.

[Red_70]

Hi Luis,

Thanks for your reply but this did not solve the problem. When I first create a new simulation account, that account appears in the Accounts tab. It then disappears when I open a data connection and it also does not appear in the Account dropdown menu of the Strategies Properties menu when I try to enable a chart strategy. It does not reappear after closing the connection. When I try to recreate a sim account of the same name, I get the error message shown in my first post. NT is acknowledging that the account exists but I cannot see it or access it.

I would appreciate any additional advice you can offer to solve this problem. (I am running NT version 8.1.2.1 64-bit on Windows 11 Pro.)

[NinjaTrader_LuisH]

Red_70 ,

Thank you for attempting to resolve this.


Please email our technical support team at platformsupport@ninjatrader[dot]com for further assistance.


Thank you in advance!

[Red_70]

Just to follow up, this problem was solved as follows:

• From the Control Center window, select the menu Tools --> Options
• In the General category, check the Multi-provider box in the Preferences section
• Restart NinjaTrader