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Ninjatrader is having problems connecting to its' license servers

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    Ninjatrader is having problems connecting to its' license servers

    Ninjatrader is having problems connecting to its' license servers. NT.8.0.28.0 / CQG.
    Any idea how to fix it?​

    Click image for larger version

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    #2
    Hello psmf7,

    Thank you very much for your post.

    Could you send us your log & trace files? We can then best assist you further.

    You can do this by going to the Control Center -> Help -> Email Support

    Please select "Platform Technical Support" as the recipient and enter a brief note in the message referring to this post.

    Thank you in advance, I look forward to your email!
    Manfred F.NinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_Manfred View Post
      Hello psmf7,

      Thank you very much for your post.

      Could you send us your log & trace files? We can then best assist you further.

      You can do this by going to the Control Center -> Help -> Email Support

      Please select "Platform Technical Support" as the recipient and enter a brief note in the message referring to this post.

      Thank you in advance, I look forward to your email!
      Error while sending

      Click image for larger version

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Size:	202.9 KB
ID:	1286792

      Comment


        #4
        Hello psmf7,

        This would indicate that NinjaTrader is not able to access our servers at all.

        If you are aware of a firewall or internet security suite, please ensure NinjaTrader has been added to the 'allowed' list.

        I would also suggest restarting the modem/router as well as the PC. As this resets routing tables it can resolve many connection errors.

        Should this still fail, please follow the steps below and I can best assist you further:
        • Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
        • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder
        • Send the 2 compressed folders as attachments to this support (at) ninjatrader (dot) com referring to this post.
        • Once complete, you can delete these compressed folders
        I look forward to your reply!
        Manfred F.NinjaTrader Customer Service

        Comment

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