Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Ninjatrader is having problems connecting to its' license servers
Collapse
X
-
Hello psmf7,
Thank you very much for your post.
Could you send us your log & trace files? We can then best assist you further.
You can do this by going to the Control Center -> Help -> Email Support
Please select "Platform Technical Support" as the recipient and enter a brief note in the message referring to this post.
Thank you in advance, I look forward to your email!Manfred F.NinjaTrader Customer Service
-
Originally posted by NinjaTrader_Manfred View PostHello psmf7,
Thank you very much for your post.
Could you send us your log & trace files? We can then best assist you further.
You can do this by going to the Control Center -> Help -> Email Support
Please select "Platform Technical Support" as the recipient and enter a brief note in the message referring to this post.
Thank you in advance, I look forward to your email!
Comment
-
Hello psmf7,
This would indicate that NinjaTrader is not able to access our servers at all.
If you are aware of a firewall or internet security suite, please ensure NinjaTrader has been added to the 'allowed' list.
I would also suggest restarting the modem/router as well as the PC. As this resets routing tables it can resolve many connection errors.
Should this still fail, please follow the steps below and I can best assist you further:- Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
- Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder
- Send the 2 compressed folders as attachments to this support (at) ninjatrader (dot) com referring to this post.
- Once complete, you can delete these compressed folders
Manfred F.NinjaTrader Customer Service
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by Skifree, Today, 02:50 PM
|
0 responses
1 view
0 likes
|
Last Post
by Skifree
Today, 02:50 PM
|
||
Started by owen5819, Today, 02:24 PM
|
1 response
8 views
0 likes
|
Last Post
by owen5819
Today, 02:49 PM
|
||
Started by Skifree, 05-07-2024, 11:38 PM
|
2 responses
26 views
1 like
|
Last Post
by Skifree
Today, 02:46 PM
|
||
Started by OllieFeraher, 05-09-2024, 11:14 AM
|
4 responses
14 views
0 likes
|
Last Post
by MisterTee
Today, 02:19 PM
|
||
Started by dcriador, Today, 12:06 PM
|
0 responses
10 views
0 likes
|
Last Post
by dcriador
Today, 12:06 PM
|
Comment