Ninjatrader is having problems connecting to its' license servers

[psmf7]

Ninjatrader is having problems connecting to its' license servers. NT.8.0.28.0 / CQG.
Any idea how to fix it?

[NinjaTrader_Manfred]

Hello psmf7,

Thank you very much for your post.

Could you send us your log & trace files? We can then best assist you further.

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief note in the message referring to this post.

Thank you in advance, I look forward to your email!

[psmf7]

Hello psmf7,

Thank you very much for your post.

Could you send us your log & trace files? We can then best assist you further.

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief note in the message referring to this post.

Thank you in advance, I look forward to your email!

Error while sending

[NinjaTrader_Manfred]

Hello psmf7,

This would indicate that NinjaTrader is not able to access our servers at all.

If you are aware of a firewall or internet security suite, please ensure NinjaTrader has been added to the 'allowed' list.

I would also suggest restarting the modem/router as well as the PC. As this resets routing tables it can resolve many connection errors.

Should this still fail, please follow the steps below and I can best assist you further:

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder
• Send the 2 compressed folders as attachments to this support (at) ninjatrader (dot) com referring to this post.
• Once complete, you can delete these compressed folders

I look forward to your reply!