Ninjatrader V8 not loading candles

[Ryuujin]

Hi,

How are you going? My chart is not loading any candles when tick replay is ticked. I needed the tick replay for an indicator I'm using. Can you help please? I've attached two screenshots here showing the issue when tick replay is ticked.

[GeorgeW]

Hello,
I am experiencing this same issue on NT8 Live 6E charts this morning, with no candles being loaded, although the superdom is working. Anyone else having this problem?

[NinjaTrader_Jason]

Hello Ryuujin,

If you test a brand new chart for the MES 03-24 without a chart template (see screenshot) and 'Tick replay' enabled, does it load the requested historical data?

[NinjaTrader_Jason]

Hello GeorgeW,

Can you please right click in the chart and select 'Data Series'. Set 'Trading hours' to 'CME US Index Futures ETH' and click OK. I assume you now receive realtime data.

FX futures use the 'CME FX Futures ETH' trading hours template by default. This trading hours template has Martin Luther King, Jr Day incorrectly defined as a full holiday. This causes the issue for you. We have contacted our server team regarding the incorrect trading hours template.

[GeorgeW]

Hello GeorgeW,

Can you please right click in the chart and select 'Data Series'. Set 'Trading hours' to 'CME US Index Futures ETH' and click OK. I assume you now receive realtime data.

FX futures use the 'CME FX Futures ETH' trading hours template by default. This trading hours template has Martin Luther King, Jr Day incorrectly defined as a full holiday. This causes the issue for you. We have contacted our server team regarding the incorrect trading hours template.

That has resolved the issue, Jason, Thank you.

[Ryuujin]

Hi NinjaTrader_Jason, only 10 range doesn't load.. tried 8 range and it worked. I'm not sure what's going on?

[Ryuujin]

10R chart.. loading a new chart window?

[Ryuujin]

the same with a new chart too... 10R is not loading

[Mich62]

Hello GeorgeW,

Can you please right click in the chart and select 'Data Series'. Set 'Trading hours' to 'CME US Index Futures ETH' and click OK. I assume you now receive realtime data.

FX futures use the 'CME FX Futures ETH' trading hours template by default. This trading hours template has Martin Luther King, Jr Day incorrectly defined as a full holiday. This causes the issue for you. We have contacted our server team regarding the incorrect trading hours template.

One can also change/correct the trading hours template with the right data.

[NinjaTrader_Jason]

Hello Ryuujin,

The 10 Range charts show some historical data is loaded. Can you please right click in the chart and select 'Data Series'. What value do you have entered for 'Days to load'?

If you switch the 8 Range chart to 10 Range, do you experience the issue?

[Ryuujin]

Hi NinjaTrader_Jason days to load are the same for both charts which is 3 days.. 8R and 10R.. 8R doesn't have any issues at all.. you can see the 2 comparisons below.

10R


8R

[NinjaTrader_Jason]

I can't reproduce this when I test it on my end.



Can you please perform the steps below.

• Shut down NinjaTrader Desktop and navigate to the following folder
• Documents-->NinjaTrader 8-->db folder
• Delete the "cache" folder that is within the "db" folder
• Start NinjaTrader Desktop and check if the 10 Range chart loads the requested historical data
• If not initially, please right click in the chart and select 'Reload All Historical Data'

[Ryuujin]

Hi NinjaTrader_Jason, issue is resolved now.. deleting the cache folder did the trick.. thank you so much!