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Cannot load data from SPY symbol

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    Cannot load data from SPY symbol

    Hi,

    I am using Barchart as a data provider. I am subscribed to US equities data. Everything works fine for all symbols except for SPY which I cannot load data. I attach a screenshot showing the instrument window. What could go wrong?
    Attached Files

    #2
    Hello guillembm,

    Can you please send me an email from within NinjaTrader Desktop as per the instructions below so I can investigate the issue.
    • Go to Control Center-->Help-->Email Support
    • Set the To field to Platform Technical Support
    • Enter "Att Jason, 04180438" in the "Subject" field
    • Enter any text under 'Please enter any information that you feel will help us resolve your inquiry'.
    • Make sure "Log and trace files" is enabled
    • Click Send

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