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NinjaTrader
interactive Broker Login Issue
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Hello Shaikh,
The error message indicates TWS is not running or not configured properly. Can you please check if all steps of the Interactive Brokers connection guide at the link below were followed.
I see an error message “Unable to connect to IB TWS/Gateway instance…”
This is usually because TWS is not running, or the “Socket Port” configured in the NinjaTrader Configuration settings do not match the Socket Port configured in the TWS or Gateway API Settings. While the port number used is optional, they must be the same between both software configurations in order to connectJasonNinjaTrader Customer Service
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What Gateway version do you have? Please make sure you have Gateway 10.23.2a. You can download it from the Interactive Brokers connection guide under 'Requirements'.
If the issue remains, please send me an email from within NinjaTrader Desktop as per the instructions below so I can investigate.- Go to Control Center-->Help-->Email Support
- Set the To field to Platform Technical Support
- Enter "Att Jason, 04171317" in the "Subject" field
- Enter any text under 'Please enter any information that you feel will help us resolve your inquiry'.
- Make sure "Log and trace files" is enabled
- Click Send
JasonNinjaTrader Customer Service
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Can you please try the following steps and check if you can connect.- Disable the 'Auto logon' setting in the Interactive Brokers connection settings in NinjaTrader Desktop.
- Shut down both Gateway and NinjaTrader Desktop.
- Start Gateway and login.
- Start NinjaTrader Desktop and login.
- Connect to your "My Interactive Brokers" connection at Control Center-->Connections.
JasonNinjaTrader Customer Service
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