interactive Broker Login Issue

[Shaikh]

Please solve this problem.

[NinjaTrader_Jason]

Hello Shaikh,

The error message indicates TWS is not running or not configured properly. Can you please check if all steps of the Interactive Brokers connection guide at the link below were followed.

https://support.ninjatrader.com/s/article/Connecting-to-Your-Interactive-Brokers-Account?language=en_US

I see an error message “Unable to connect to IB TWS/Gateway instance…”

This is usually because TWS is not running, or the “Socket Port” configured in the NinjaTrader Configuration settings do not match the Socket Port configured in the TWS or Gateway API Settings. While the port number used is optional, they must be the same between both software configurations in order to connect

[Shaikh]

I Try Everything But This problem not solve

[NinjaTrader_Jason]

Do you have TWS running when you try to connect in NinjaTrader Desktop?

What value do you have entered for the Socket port setting in TWS and for the Port TWS setting in NinjaTrader Desktop?

What TWS version do you have installed?

[Shaikh]

see i show you all settings

[NinjaTrader_Jason]

The screenshots show the 'Port Gateway' setting in NinjaTrader Desktop is set to a value of 4001. While the 'Socket port' setting in Gateway is set to a value of 4002. Can you please use the same value for both these settings and check if you can connect.

[Shaikh]

as you can see i change both but its not working

[NinjaTrader_Jason]

What Gateway version do you have? Please make sure you have Gateway 10.23.2a. You can download it from the Interactive Brokers connection guide under 'Requirements'.

https://support.ninjatrader.com/s/article/Connecting-to-Your-Interactive-Brokers-Account?language=en_US

If the issue remains, please send me an email from within NinjaTrader Desktop as per the instructions below so I can investigate.

• Go to Control Center-->Help-->Email Support
• Set the To field to Platform Technical Support
• Enter "Att Jason, 04171317" in the "Subject" field
• Enter any text under 'Please enter any information that you feel will help us resolve your inquiry'.
• Make sure "Log and trace files" is enabled
• Click Send

[Shaikh]

I Just Send Mail Please Check

[Shaikh]

hello please replay for this problem

[NinjaTrader_Jason]

Can you please try the following steps and check if you can connect.

• Disable the 'Auto logon' setting in the Interactive Brokers connection settings in NinjaTrader Desktop.
• Shut down both Gateway and NinjaTrader Desktop.
• Start Gateway and login.
• Start NinjaTrader Desktop and login.
• Connect to your "My Interactive Brokers" connection at Control Center-->Connections.

[Shaikh]

Its Working Thanks Jason. You are Great Technician.

lots of Trader face this problem, inactive broker connection Lost.
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