Historical Data Error

[NinjaTrader_Clayton]

Hello Everyone,

Thank you for the messages.

We found that one of the Historical Data Servers had stopped recording Forex data again last night and the Development team is actively working to resolve the behavior and backfill the data.

NinjaTrader will randomly choose a Historical Data Server when the platform is opened. So, this would mean your platform connected with one of the servers that was missing the data.

• Unfortunately, there is no way to specify which Historical Data Server the platform connects to so the only way to change it is by restarting NinjaTrader and signing back in.

Until we can get the historical data backfilled on all of the servers, you could either:

• Switch to the connection settings so that you are using your broker's historical data servers instead of the NinjaTrader Historical Data Servers.
• Or, restart your NinjaTrader platform and reconnect to data. Then, right-click on your charts and select "Reload all historical data"
  • Repeat this process until it loads in with no gaps.

Thank you for reporting this behavior so we could look into the historical data and get it backfilled.

Please let us know if we may provide any further assistance.

[pmn100]

Same here, not the first time. Is this why I'm also getting disconnected from FXCM overnight or is that another problem?

[NinjaTrader_Clayton]

Hello pmn100,

Thank you for the message.

I wouldn't think this behavior would cause the connection to be lost as it has to do with our servers recording the historical data. Nothing to do with the real-time connection to data which is being provided by the broker's servers.

It sounds more like you are experiencing connection loss issues which is something different from this forum thread.

I suggest to perform all of the steps below to attempt to stabilize your network connection and then if the behavior keeps happening, reach out to our support team directly with your log and trace files using the steps I'm going to include at the end of this post.

• Begin by restarting your Modem, Router, and PC to refresh the internet connection.
• Connect your PC directly to the Modem with an Ethernet cable if possible.
• Ensure that NinjaTrader has been allowed through the Windows Firewall on all networks. Please follow along with this infographic:
  • Click here to see the infographic on allowing NinjaTrader through the Firewall
• Ensure that NinjaTrader has been added to any 'Exceptions' or 'Allowed Programs/Apps' kind of list within your antivirus software.
  • If you need to add NinjaTrader manually, the file path is as follows:
    • This PC > Local Disk (C: > Program Files > NinjaTrader 8 > bin > NinjaTrader.exe
• If you are using a VPN, turn it Off
• Clear your DNS
  • Open the Command Prompt by clicking the Windows icon and typing "Command"
  • Select 'Command Prompt'
  • Either copy and paste or type the following command: ipconfig /flushdns
  • Press Enter to make it run

If you are still experiencing this behavior, please use the following steps to send your log and trace files to the support team directly from your NinjaTrader Platform so we may investigate this behavior further:

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• To: Set this to "Platform Technical Support"
• Subject: Copy and paste the Forum URL
• Attach: Attach a file, picture, or compressed file to share multiple files/pictures
• Body: Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
  • Send the email

Please let us know if we may provide any further assistance.

[dshalom9]

Hello Everyone,

Thank you for the messages.

We found that one of the Historical Data Servers had stopped recording Forex data again last night and the Development team is actively working to resolve the behavior and backfill the data.

NinjaTrader will randomly choose a Historical Data Server when the platform is opened. So, this would mean your platform connected with one of the servers that was missing the data.

• Unfortunately, there is no way to specify which Historical Data Server the platform connects to so the only way to change it is by restarting NinjaTrader and signing back in.

Until we can get the historical data backfilled on all of the servers, you could either:

• Switch to the connection settings so that you are using your broker's historical data servers instead of the NinjaTrader Historical Data Servers.
• Or, restart your NinjaTrader platform and reconnect to data. Then, right-click on your charts and select "Reload all historical data"
  • Repeat this process until it loads in with no gaps.

Thank you for reporting this behavior so we could look into the historical data and get it backfilled.

Please let us know if we may provide any further assistance.

Hello and happy New Year !
I am missing the FXCM FX data since yesterday 21:30. The workaround described above used 5 times and it does not work. Please help.
Many thanks
Ivo

[NinjaTrader_Clayton]

Hello dshalom9,

Thank you for the message.

Our development team has been made aware of this and will be backfilling the data as soon as possible.

Thank you for your patience.