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Graphics do not load and remain black

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    Graphics do not load and remain black

    I have a problem when loading the graphs, when loading any temporality and any number of data the graph goes black and does not load anything.

    I have been looking for a solution for a long time. It has happened to me for a few months that I installed the platform and I have not been able to operate on it.​​

    #2
    Hello,
    Thank you for your post.

    Please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), plus attach a screenshot of your chart window, so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Thank you!​

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