I have been looking for a solution for a long time. It has happened to me for a few months that I installed the platform and I have not been able to operate on it.
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Graphics do not load and remain black
I have a problem when loading the graphs, when loading any temporality and any number of data the graph goes black and does not load anything.
I have been looking for a solution for a long time. It has happened to me for a few months that I installed the platform and I have not been able to operate on it. -
Hello,
Thank you for your post.
Please email us your log and trace files right from the NinjaTrader platform (by going to Help-> Email Support), plus attach a screenshot of your chart window, so we may investigate this matter further. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Thank you!
Oxana R.NinjaTrader Customer Service
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