Audusd chart shows all zeros on right side margin instead of price

[diver]

All my forex charts display correctly. Only my AUDUSD shows all zeros on the right hand side margin instead of the price levels. I get my data from IB. All my other data displays correctly as it has for over a decade.

[NinjaTrader_Zachary]

Hello diver,

Thank you for your post and for using NinjaTrader.

Can you please provide me with a screenshot of what you are referring to so I may look into this further?

• To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.
  • Click here for instructions
• Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
  • Click here for detailed instruction

I look forward to your response.

[diver]

Hello diver,

Thank you for your post and for using NinjaTrader.

Can you please provide me with a screenshot of what you are referring to so I may look into this further?

• To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.
  • Click here for instructions
• Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
  • Click here for detailed instruction

I look forward to your response.

Okay here it is.

[NinjaTrader_Zachary]

Hello diver,

Thank you for your response.

Unfortunately, I'm not sure why this would be occurring. Does this same issue affect the chart in Safe Mode?

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Once you have opened the platform in safe mode:

• Reconnect to your data provider from the 'Connections' menu
• Please open a new AUDUSD chart with no custom bar types/indicators/templates and test for issues.

Does this same behavior persist?

[diver]

Hello diver,

Thank you for your response.

Unfortunately, I'm not sure why this would be occurring. Does this same issue affect the chart in Safe Mode?

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Once you have opened the platform in safe mode:

• Reconnect to your data provider from the 'Connections' menu
• Please open a new AUDUSD chart with no custom bar types/indicators/templates and test for issues.

Does this same behavior persist?

Well thanks for trying anyway. Odd that it just affects that one curenncy.

[NinjaTrader_Zachary]

Hello diver,

Thank you for your response.

I'm unable to reproduce it on my end either, which is what is making it hard for me to diagnose. What version of the TWS software are you using currently? Sometimes an incorrect version can have odd effects in unexpected places.

I look forward to your reply.

[diver]

Hello diver,

Thank you for your response.

I'm unable to reproduce it on my end either, which is what is making it hard for me to diagnose. What version of the TWS software are you using currently? Sometimes an incorrect version can have odd effects in unexpected places.

I look forward to your reply.

8.0.28.0 64-bit with TWS 10.23.2a

[NinjaTrader_Zachary]

Hello diver,

Thanks for your response.

That appears to be right. Can you please reset your instruments in NinjaTrader and let me know if the problem persists afterward? To do this:

1. Disconnect from any active connections in the Control Center > Connections dropdown
2. Go to the Control Center > Tools > Database Management window
3. Under the “Update instruments” section, ensure the “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click 'Update'
4. Restart NinjaTrader, and then test for this behavior again

I look forward to your reply.

[diver]

Hello diver,

Thanks for your response.

That appears to be right. Can you please reset your instruments in NinjaTrader and let me know if the problem persists afterward? To do this:

1. Disconnect from any active connections in the Control Center > Connections dropdown
2. Go to the Control Center > Tools > Database Management window
3. Under the “Update instruments” section, ensure the “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click 'Update'
4. Restart NinjaTrader, and then test for this behavior again

I look forward to your reply.

Well you nailed it! Works fine now. Thanks so much for sticking with the problem. I was completely baffled. A+

[NinjaTrader_Zachary]

Hello diver,

Thank you for your response.

So happy to hear that! Thanks for your patience while we worked on the resolution and I hope you have a great day!