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Real-time data problem

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    Real-time data problem

    This is the warning that appears when I start the ninjatrader desktop. I created my account previously and was using it to at least test before putting in the money to trade. But I came across this notice. Please can you help me so I can deposit and it will operate without problems.
    Attached Files

    #2
    Hello Eleazar,

    Thank you for your post.

    I would like to open a case with our Client Services team to troubleshoot further.
    • Please email us at Support [AT] NinjaTrader [DOT] com.
    In your message, please include a link to this forum thread and a message 'ATTN Eduardo'.
    Additionally, please follow the steps below to manually attach your log and trace files to your response:
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Thanks in advance; I look forward to resolving this item.

    Comment


      #3
      Hello, I have the CBOT_DOM data provided from ninja trader, I like the concept of the plan but I only get the data with a 10 minute delay, also I have other data plans that I would like to access but it wont let me configure my data settings. I am running ninja trader on my macbook through windows parallels and have had no problems yet. But i havent been able to set up my data to be able to trade with. Any help would help. (I have a picture of the data setup bar in the bottom). I would like to fix this I can complete my setup asap.

      Thank You,
      Andrea ****son.​
      Attached Files

      Comment


        #4
        Hello Andrea,

        Thank you for your post.
        You would access the CBOT data through the NinjaTrader Continuum connection.
        If you require any further assistance, please do not hesitate to reach out to our Client Services team by email (Support [AT] NinjaTrader [DOT] com).

        Kind regards,
        Eduardo

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