Real-time data problem

[Eleazar]

This is the warning that appears when I start the ninjatrader desktop. I created my account previously and was using it to at least test before putting in the money to trade. But I came across this notice. Please can you help me so I can deposit and it will operate without problems.

[NinjaTrader_Eduardo]

Hello Eleazar,

Thank you for your post.

I would like to open a case with our Client Services team to troubleshoot further.

• Please email us at Support [AT] NinjaTrader [DOT] com.

In your message, please include a link to this forum thread and a message 'ATTN Eduardo'.
Additionally, please follow the steps below to manually attach your log and trace files to your response:

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[cforum542]

Hello, I have the CBOT_DOM data provided from ninja trader, I like the concept of the plan but I only get the data with a 10 minute delay, also I have other data plans that I would like to access but it wont let me configure my data settings. I am running ninja trader on my macbook through windows parallels and have had no problems yet. But i havent been able to set up my data to be able to trade with. Any help would help. (I have a picture of the data setup bar in the bottom). I would like to fix this I can complete my setup asap.

Thank You,
Andrea ****son.

[NinjaTrader_Eduardo]

Hello Andrea,

Thank you for your post.
You would access the CBOT data through the NinjaTrader Continuum connection.

• Here is a link to our connection guide: Connecting To Your NinjaTrader Continuum Feed
• If you need assistance with the username or password, please follow the steps in this support article: How Can I Reset My NinjaTrader Continuum Password?

If you require any further assistance, please do not hesitate to reach out to our Client Services team by email (Support [AT] NinjaTrader [DOT] com).

Kind regards,
Eduardo