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Cannot log loginto ninjatrader 8 entry screen.

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    Cannot log loginto ninjatrader 8 entry screen.

    Cannot loginto Ninjatrader desktop, what going on. It now gives me a captcha which does no response to my input

    #2
    Hello Spartacus,

    Thank you for posting.

    So I may look into this further please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

    In the message, please include the following:
    1.) A link to this forum thread.
    2.) A copy of your log and trace files.

    Please follow the steps below to manually attach your log and trace files to your email.
    • Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as an attachment in your email
    • Once complete, you can delete these compressed folders.
    Christopher J.NinjaTrader Customer Service

    Comment


      #3
      No need Christopher, I needed to expand that captcha window to notice the "Next" button. Thanks, Spartacus

      Comment

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