Application will not load

[Mmkrause]

Hello,

When I click on the Ninjatrader application it brings me to the login & then I click live trading but then nothing happens. I try again and then it says only 1 version can be open at a time. Then I taskmanager end the program, program closes. I try again and same problem occurs. I have tried deleting the program & reinstalling, it will work for a few days and then the same problem. I have tried restarting my computer and no success. Any ideas?

[NinjaTrader_Clayton]

Hello Mmkrause,

Thank you for writing in.

Please follow the steps listed below to ensure you did a complete reinstallation of NinjaTrader:

• Close all running applications.
• Navigate to your Documents folder > Right-click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
• Uninstall NinjaTrader within Windows Control Panel.
• Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
• Reboot your PC.
• Once these steps are completed, please log in to your dashboard and download and install NT8:
  • https://account.ninjatrader.com/welcome

If the same behavior continues after doing a completely fresh installation of the platform, please follow the steps below to send your Windows Event Viewer Logs to our Support team directly as this could imply there is something deeper going on with the PC. Don't send these over the forum as it is a publicly facing location, and these files could include some private/sensitive information we don't want shared here.

• Right-click the Windows Start button and select "Event Viewer"
• Expand 'Windows Logs'
• Left-click on Application
• Right-click on Application
• Select 'FilterCurrent Log...'
• Change the 'Logged' drop-down option to 'Last 24 hours' > OK
• Right-click on Application again
• Select 'Save Filtered Log File As...'
• Make note of the save location, Enter a name for the file, and select Save
  • Please don't forget to attach the saved Event Viewer log to your reply.

Now, send an email directly to support at: a Support[AT]NinjaTrader[DOT]com

• Enter the Subject as "Clayton ATTN 04064436"
• Attach the Windows Event Viewer Log
• Include any other information or attachments as desired
  • Send the email

Please let us know if we may provide any further assistance.