When I click on the Ninjatrader application it brings me to the login & then I click live trading but then nothing happens. I try again and then it says only 1 version can be open at a time. Then I taskmanager end the program, program closes. I try again and same problem occurs. I have tried deleting the program & reinstalling, it will work for a few days and then the same problem. I have tried restarting my computer and no success. Any ideas?
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Application will not load
Hello,
When I click on the Ninjatrader application it brings me to the login & then I click live trading but then nothing happens. I try again and then it says only 1 version can be open at a time. Then I taskmanager end the program, program closes. I try again and same problem occurs. I have tried deleting the program & reinstalling, it will work for a few days and then the same problem. I have tried restarting my computer and no success. Any ideas?Tags: None
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Hello Mmkrause,
Thank you for writing in.
Please follow the steps listed below to ensure you did a complete reinstallation of NinjaTrader:- Close all running applications.
- Navigate to your Documents folder > Right-click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
- Uninstall NinjaTrader within Windows Control Panel.
- Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
- Reboot your PC.
- Once these steps are completed, please log in to your dashboard and download and install NT8:
- Right-click the Windows Start button and select "Event Viewer"
- Expand 'Windows Logs'
- Left-click on Application
- Right-click on Application
- Select 'FilterCurrent Log...'
- Change the 'Logged' drop-down option to 'Last 24 hours' > OK
- Right-click on Application again
- Select 'Save Filtered Log File As...'
- Make note of the save location, Enter a name for the file, and select Save
- Please don't forget to attach the saved Event Viewer log to your reply.
- Enter the Subject as "Clayton ATTN 04064436"
- Attach the Windows Event Viewer Log
- Include any other information or attachments as desired
- Send the email
Please let us know if we may provide any further assistance.Clayton G.NinjaTrader Customer Service
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