Order stuck in "PartFilled" state on real (not sim) account

[johnathanhebert]

I have an order stuck in a PartFilled OrderState on a real account. I have seen responses on the forum for this issue on Sim accounts, and the suggestion is to reset the Sim account.

This is on a real account. I have disconnected/reconnected and seen the same thing. I have restarted the desktop app and it is still there. I have uninstalled and reinstalled and it is still there. I have done the database reset and the database repair and it is still there.

If I use a NinjaScript Strategy to output the Order information, here is the order on the real account:

orderId='3243638847' account='372487' name='' orderState=PartFilled instrument='MES 12-23' orderAction=Sell orderType='Stop Limit' limitPrice=4510.5 stopPrice=4510.5 quantity=4 tif=Day oco='' filled=3 averageFillPrice=4505 onBehalfOf='' id=36 time='2023-09-12 21:29:52' gtd='2099-12-01' statementDate='2099-12-01'

Is there any way to make this go away?

[NinjaTrader_Jason]

Hello johnathanhebert,

The order will be removed automatically the next trading day. If you still see the order, please let me know.

[johnathanhebert]

Thank you, so it should be removed by 5pm Central Time?

[NinjaTrader_Jason]

Yes, it should not display anymore after 5:00pm Central time. If it does, please try a restart of the NinjaTrader Desktop platform first. If you still see the order, let me know where exactly the order is displayed in the NinjaTrader Desktop platform.

[johnathanhebert]

It was removed, thank you