Why does playback work perfectly one day and not the next. Yesterday I was able to test something by moving the slider day to day back and forth with a strategy for 10 hours straight. Then today I am trying to do the same thing, same data, same chart, etc., and if I even THINK about looking at the slider, playback freezes and grays out. This happens all the time. Actually, THIS happens all the time. It rarely cooperates the way it did yesterday. Why??? This is beyond frustrating. I have the lifetime license, full version.
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Hello Touch-Ups,
Thank you very much for your post.
To track down what occurred, we'd have to take a closer look at your log & trace files, could you forward these to us?
You can do this by going to the Control Center -> Help -> Email Support
Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.
Thank you in advance, I look forward to your reply!
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