market subscription

[XXtrader]

Im subscribed to market but it hasnt renewed yet and cant login live trading...

[NinjaTrader_Manfred]

Hello XXtrader,

Thank you very much for your post.

Please email our team directly in this regard, we can then take a closer look at your account and assess why this occurred.

You can reach us at support (at) ninjatrader (dot) com.

Thank you in advance, I look forward to your email!

[Dice2022]

Was this resolved? Asking for a couple friends who's market data didnt renew and continuum data isn't working. They manually renewed and still wasn't working.

[L0pus]

My live data subscription renewed at 8:35 Central time, it shows live in my profile on the webpage, and after several restarts of the platform and reconnection attempts, I still don't have live data. I've been trying to get anything othere than a canned response from customer service for an hour, and they're just ignoring me.

Something more is going on. It's not resolved for me.

[timtr4d3]

broken for me too - CGQ datafeed is showing various `not enabled for real time quotes and trading' in the Log.
Also, when I use Live connection - I see real time quotes but the rest of market data is wrong - ES DOM is wrong, missing various market internal indexes TICKQ etc that I'm subscribed to.

[MattyU12]

Same exact thing happening to me. My data didn't auto-renew this morning (and it always has auto-renewed in the past). So I re-subscribed 90 minutes ago, but it still is not working.

[UnSuccessfulTrader]

The whole platform is down

[UnSuccessfulTrader]

Ninja Trader have too many issues with their servers.

[timtr4d3]

just to mention - `Live` connection is working for me, it's just not the datafeed that I'm actually subscribed too, with all the market depth and internals data

[borge]

I have had the same issue all day so far as well,

[borge]

I have contacted email support several times without reply from them

[NinjaTrader_Manfred]

Hello everyone,

All market-data renewals should have finished before Friday EOD.

If you still experience any issues at this time, please contact us at support (at) ninjatrader (dot) com.

Thank you in advance!