NT8 not opening after logging in!

[mfzillln]

So this is the email support from Apex Invest sent me:

(Apex Investing)

Dec 6, 2024, 10:01 EST

Mfzillln, I hope this message finds you well.

Please follow the steps outlined below on your computer:

1. Uninstall the desktop assistant by navigating to the Windows Control Panel, selecting "Programs and Features," locating the desktop assistant in the list, selecting it, and then clicking on "Uninstall."
2. Uninstall Ninja Trader using the same method.
3. Ensure that all running programs are closed and restart your computer (please do not shut it down).
4. Reinstall Ninja Trader.
5. Open and then close Ninja Trader.
6. Reinstall the desktop assistant by utilizing the following link:
   
   https://cdn.apexinvesting.com/Apex.D...ploy/Setup.exe

During this process, you will be prompted to enter your Apex Investing username and password for the desktop assistant. Please note that this is the same username and password you utilize for the apexinvesting.net website. These credentials were created when you first registered with Apex Investing or when you purchased the trade copier. While apexinvesting.net permits the use of your email address as the username, the desktop assistant does not,. Please be advised that we do not have access to your password. If you do not recall your password, kindly visit apexinvesting.net/member/member to reset it. Remember to click on the save button after making changes.

Once you have completed the above steps, please open the desktop assistant, select "Ninjatrader Toolkit," then "Ninjatrader 8," and proceed to click on "Install/update the NT8 Toolkit." Select the toolkit at the top of the list and click on "Install." This installation of the toolkit is only required once unless a new toolkit version is released. You should receive a message indicating "Success!" Afterward, please click on "Close Window" and then "Exit the Desktop Assistant."

Finally, open Ninjatrader. Please be reminded that you possess a license for only two computers, and both computers cannot be open simultaneously.

Thank you for your attention to these instructions.

Best Regards,


Thus didnt work.. So i am going to try what you replied to me most recently. Thanks!

[mfzillln]

Deleting all the Apex items worked. Thank you so much! Glad i didn't lose everything. What a pain. I am going to look in another Trade Copier. Is there one you can recommend me or that NT offers?

[mfzillln]

Just wanted to reply and say thank you. All your instructions worked well. My Apex Trade Copier and other trading software were installed. Their support wasn't as helpful as yours. Much appreciated.

[NinjaTrader_Erick]

Hello mfzillln ,

Thank you for your message and patience!

I am glad you were able to get this issue resolved. We are limited when it comes to troubleshooting 3rd party installations, so I appreciate your understanding.

Please let us know if you need further assistance in the future.

Have a great day!