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New Computer, New NT8 Installation, won't open

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    New Computer, New NT8 Installation, won't open

    Hi, so I have a new desktop Dell. Downloaded NT8 and when I click on it, it won't open. I uninstalled McAfee. That didn't do anything. I went to documents>NinjaTrader8>properties and the Read Only is checked. However, unchecking it, applying and then applying to this folder, subfolders and files then saving doesn't keep it off. If I go back to look at it, the read only button is still checked. Could that be the reason nothing happens when I click on the NT8 Icon?
    I have no idea what to do. Thanks for any help.

    #2
    Hello traderbot,

    Thank you for posting.

    The box "Read only" will return to being checked once returning to this folder, therefore this is expected. So I may look into this further please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

    In the message, please include the following:
    1.) A link to this forum thread.
    2.) A copy of your log and trace files.

    Please follow the steps below to manually attach your log and trace files to your email.
    • Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as an attachment in your email
    • Once complete, you can delete these compressed folders.
    Thanks in advance.​
    Christopher J.NinjaTrader Customer Service

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