I'm facing a vexing issue with my NinjaTrader 8.1.1.6 64-bit live connection over the past week. Despite having an ultra-fast and stable 1GBit download and 100Mbit upload fiber internet connection (which, I should note, has not experienced a single connection loss since I switched over a year ago), my NinjaTrader link has been disconnecting multiple times daily (approximately 2-5 times) while my automated strategies are running. When trying to reconnect, I am confronted with the error message: "Live: an error occurred while sending the request. (Logon failed)."
Here are the troubleshooting measures I've already undertaken:
- Flushing DNS: After reading some older threads, I flushed my DNS cache. However, this hasn't solved the problem.
- Firewall Exceptions: I added the NinjaTrader 8 folder from the Documents directory to my firewall exceptions, thinking this might be a potential solution. Still, the issue remained unresolved.
- Restarting Modem/Router: This was a temporary respite. Initially, restarting helped, but recently, even this doesn't always assure a reconnection.
This connection instability, while not new, has increased both in frequency and severity in recent days. The stakes are high for me: after dedicating a year to developing strategies, these disruptions have meant lost trading opportunities and potential profits.
Considering the robustness of my internet connection, I suspect there might be a deeper issue with the platform or perhaps the connection with NinjaTrader servers.
Could the support team or community members who've faced (and hopefully resolved) similar problems shed some light on potential solutions or further troubleshooting steps? Your guidance would be invaluable at this juncture.
Thank you for your time and support.
Warm Regards, Aviram Y.
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